Refund policy

To exercise its right of withdrawal and make a return, Happy Hippy invites the Customer to contact us which will indicate the procedure to be followed and will issue a return slip to complete.

Return under the right of withdrawal:
The Customer may change his mind and cancel his order for any reason within 15 days of receipt of the Products by himself or by the recipient of the order.
If the Customer chooses to cancel his order, Happy Hippy will exchange the Products or reimburse the Customer:
a. the amount of the order corresponding to the cancellation for the Products
b. the delivery costs incurred by the Customer for the shipment of the Products within a maximum period of thirty (30) working days from the date of withdrawal.
If the Customer chooses to cancel his order, he has a period of 15 days from the date of notification to Happy Hippy of the exercise of his right of withdrawal to return at his expense to Happy Hippy the Products making the ‘object of the exercise of the right of withdrawal in perfect condition. Happy Hippy will not reimburse the return costs (costs incurred by the Customer to return the Products) and in the absence of a return, we may invoice you for the costs that we incurred to recover said Products.
In the event of a problem, Happy Hippy invites the Customer to contact Customer Service directly and only.

Return for any other reason:
Any Product return that does not result from the exercise of a guarantee or the right of withdrawal, in particular in the event of a Product defect, must be the subject of a formal agreement between the Customer and Happy Hippy It will result, where applicable, in the constitution of an asset for the benefit of the Client. Return costs will be borne by the Customer.

Method of return:
In all cases, the Products must be returned in their original packaging, with the promotional gifts sent in the order, if applicable, without having been used, accompanied by the duly completed return slip.
1. Request a return slip by e-mail to hello@happyhippy.nz
2. Complete the return slip
3. Attach the return slip to your package
4. Send your package to the address below: